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Frequently Asked Questions

Frequently Asked Questions

At Insight Report, we are more than happy to answer any queries that you may have. Whether you would like to query our service, our suppliers or even how to use the website; we will assist. To make life easier for you, we have generated and answered a list of questions which are typically asked by our users. 

As part of our promise, if you cannot find your answer further down the page, then please feel free to contact us here. One of our dedicated representatives will be more than happy to help and will aim to respond to you within 24 hours..


Can I upload more than 5 documents?

Yes, you can, but there is a small fee of £5 for up to 5 more documents.

Can I apply for more than one service?

Yes, you can. You just need to choose from the drop-down menu when you create or amend your IRL-profile.
If you require a service that is not listed, write this in the “Other” box, and we will do our best to find service providers in that sector.

Do you pass information to third party providers?

No we don’t. The whole point of the site is for you to grant access to your information as your need arises, giving you greater control than is currently available from other credit reference agencies. We work in accordance with the Data Protection Act to keep your information as secure as possible, and to help prevent fraud and detect crime.

Why do I have to pay to verify documents?

It costs to contact the organisation that produced your document, and in order to be able to provide this service, we need to cover those costs, but have kept them as low as possible.

How long do you retain our details for?

We retain your details for as long as you want us to. We will delete all your records from our site if you wish, and email you to confirm that we have done so. This is your right to be forgotten. As far as we know, we are at present the only credit reference agency that does this. We do however, need to maintain some records in order to meet our legal obligations, and will do so as required.

What if I can’t find a service provider?

You may need to change your permission level to enable providers to see your profile.  If that does not work, we may be able to suggest information required by providers, or direct you to other organisations that can help. Email us with your specific request, and we will try our best for you.